Tri-Cor distributes access control products manufactured by quality companies. In the rare event that a product or component may fail in the field Tri-Cor will assist and be an advocate for the dealer in returning the part for warranty repair or replacement. Tri-Cor is not responsible for determining if a product or a component of a product will be replaced or repaired under warranty. Only the manufacturer can determine if a product or a component will be repaired or replaced under warranty. Each manufacturer's warranty policy varies, so read carefully the warranty policy of each manufacturer or call Tri-Cor for information. Manufacturers do not cover the labor cost to replace the component. To initiate a warranty replacement you must provide Tri-Cor with the model, serial number and invoice number of the item.

Some manufacturers, for the convenience of the dealer, provide advance replacements to dealers for components. Prior to a advance replacement being ordered, Tri-Cor will explain the manufacturer's policy for advance replacements. Dealers will be require to submit a purchase order. All materials will be invoiced to the dealer. After the manufacturer determines if the product is under warranty or not will the dealer receive a credit. The dealer will be expected to pay for advance replacement items if they original is not covered by warrant. Dealers should inform the end user the potential that the product may not be covered by warranty prior to beginning the exchange.